Terms & Billing

Using the guide

Locals Guide is an editorial guide to local businesses. Listings are provided for general information only. We take care to keep details accurate but can't guarantee opening hours, prices or deals published by third parties. Always confirm with the business.

Advertiser listings

• You must own or be authorised to represent the business you list.
• You must have the rights to every photo you upload, and grant us permission to use the content you supply on the site and in printed Locals Guide editions.
• Listings must be lawful, accurate and not misleading. We can edit or remove a listing that breaches these terms, with a pro-rata refund of the unused period.
• Any published deal must be genuinely available to Locals Guide readers for the dates you set.

Subscriptions and billing

• Local Starter and Local Favourite are monthly subscriptions, billed in advance in AUD, and are charged per suburb location included in your listing.
• Your subscription renews automatically each month until you cancel.
• Changing plans takes effect immediately and is pro-rated against your current billing period.
• If a payment fails, your listing stays live while the payment is retried for up to 14 days. If it still isn't paid, the listing is unpublished.

Cancellations and refunds

You can cancel any time from your listing management link. Cancellation takes effect at the end of the period you've already paid for — your listing stays live until then, and we don't charge again after that.

Monthly subscription fees already paid are non-refundable, except where required by Australian Consumer Law or where we remove your listing for reasons outside your control. Printed edition placements are non-refundable once that edition has gone to print. Brand Story and Suburb Spotlight packages are quoted individually and their deposit and cancellation terms are set out in that agreement.

Print placement

Printed placement is limited to ten businesses per suburb per edition and is allocated on a first-in basis. Print inclusion is confirmed by us in writing; a website listing alone does not guarantee print placement.

Liability

To the extent permitted by law, our liability for any claim relating to the guide is limited to the fees you paid us in the three months before the claim. Nothing in these terms excludes rights you have under Australian Consumer Law.

Questions

Get in touch through the contact page and we'll come back to you.